Get Support

Platform Support

Need help? We're here to support you.

You can reach us at support@doubleword.ai. We're available Monday through Friday during business hours and typically respond within 24 hours.

For guides on getting started, best practices for batch inference, and technical implementation details, check out the getting started guide, examples, and blog.

Feature Requests

Want to request a new model or API enhancement?

We actively prioritize features based on customer needs. Send your feature requests to support@doubleword.ai with details about your use case.

Performance Optimization

Need help optimizing your batch workloads?

If you need tailored advice or want to discuss advanced optimization strategies, schedule a consultation with our Solutions Engineering team.

We can help with batch size optimization, cost analysis, integration architecture, and custom deployment requirements.